Returns, Exchange and Refund Policy

You can return your unwanted items via mail or to store within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.

Due to health and hygiene reasons, we are unable to accept returned face coverings, underwear (unless it is in its original condition and packaging) or earrings (unless faulty). Swimwear is only returnable if unworn and the hygiene strip is in place. Personalised / perishable items cannot be returned (your statutory rights are not affected).

Returns by mail

We want to make your return as easy as possible, that’s why you can now return using our FREE returns label included within your parcel.

Please include your order number in your parcel and complete the returns section on your dispatch note detailing the quantity and reason code for each item.

Refunds will be processed within 14 days of us receiving your return, and we’ll send you an email to confirm it’s all gone through. Please allow 3-5 days for the refund to show in your account.

Exchange Policy

Unfortunately, we can’t process exchanges via mail, so if you’d like a different size, you can simply re-order the item and send the unwanted one back to us for a full refund.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.